Battery failure is the leading culprit behind the majority of UPS catastrophes. My question is, after they have inspected it, what happens to the package? The package belongs to UPS until it is either signed for or released by the driver. An inspection by a UPS representative may be required. K4ICL wrote:I quit using UPS long ago. Further, if the user insists on using UPS and the package has ANY damage on the outside, I refuse the shipment. Hi, I got an item from an online retailer, and am now in the process of getting it picked up, for hopefully a refund. UPS is scheduled to pick up the package for inspection of packaging as part of the damage claim process. Here's what you can do if you find yourself on the receiving end of damaged goods. You also have the option to submit photo documentation along with your claim. UPS fought back by sending a representative to every Small Claims Court trial. UPS argued that they did not owe us for fully insured, lost or damaged shipments. We’re going to run through the top five causes of premature battery failure and how you can prevent it. Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. Their damage rate got to be over 20% so I now warn users to use FedEx or the USPS. UPS damage inspection... Refund Hanging in the balance? UPS batteries are electro-chemical devices whose ability to store and […] We sued UPS for every lost or damaged shipment. But despite batteries’ vulnerability to premature failure, you don’t have to be a victim. So I shipped an item to a buyer and he claims it was damaged during shipping. ups damaged a pair of aerial 10t's i sold here.they were insured for 4000.cabinet damage.buyer found a repairer for 600.ups claim was paid for repair.both parties must cooperate and follow through.pakaging must be correct.a lot of effort on my and buyers part,but stay on them, With over 1.5 billion packages shipped during the holiday season, accidents are bound to happen. I do not have time to deal with UPS … I submitted a claim for him since he is refusing to do it and he is now refusing UPS to inspect the shipment. UPS destroyed a large item that I sold on ebay that currently is at the buyer's location with original packaging. You may occasionally run across a driver that will let you inspect the package contents if it shows signs it may be damaged. Package senders or receivers can use our online submission process to report package damage. At the same time, they quickly identify a guilty party and blame that person or company for the damage that occurred to the package. The item is electronics and it had a scratch on the lid of it when I received it. It was was shipped via UPS in a UPS box and wrapped in bubble wrap. The UPS company has lost every trial for the last 17 years. Ever asked the question: “What happens if UPS damaged my package?” When damages occur to a package during its shipment, the shipper or receiver often demands reparations. Either the person signs for it or the driver releases the package to the address. calls for immediate attention or remedy and will show up on the Exigent Health and Safety Report at the end of an inspection. SCREENPRO WON EVERY TRIAL! This all has to do with the shipper. Uniform Physical Condition Standards - Comprehensive Listing Page: Fortunately for us, the judge never agreed with UPS. 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