Language Selection ... 24/7 via Twitter. Flight delay or cancellation Log in for rebooking options and the latest updates on your journey. Who knows when we can travel again and whether we can afford to travel in the future, so vouchers are not helpful at all. It’s under the same company as Air France. It’s still not finished, so we have to keep fighting them everyday. We had a group booking to Holland for a boys football tournament. €225 is what I spend on food in 5-6 weeks, while your management still earns millions of euros a year. Read all conditions . KLM owes me €687. And after experiencing KLM’s “customer support” I would never use this airline’s services again. You might be requested to send proof that KLM refused a refund, and it can’t hurt your chances if you explain to the bank the exact legal basis of your claim. If you were in this situation, how would you feel? KLM owes me €687. Search query Search Twitter. You are a company that’s here for profit, I’m just a person that was here for a service. The airline still hopes that customers will opt for vouchers, and to encourage this the airline plans to add "extra value" to the vouchers, KLM announced on Thursday. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. Saving companies and governments is not done through money, it’s done with reputation, humility, and action to benefit all that they represent. Customers should not be used as interest-free banks, but rather should be given a full refund for services not rendered. Therefore, Air France and KLM have decided to adjust their refund policy for flight cancellations taking place on 15th May and after. Learn it. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. People all over the world are trying to navigate the refund process with KLM and finding little assistance from the airline. Continuously updated. In the case of a flight cancellation, the airline is obliged to give a full refund. Realizing that, KLM has decided to assure its future customers that this situation would never happen again. The worst is that the company’s saying they have more problems than me. These tips do not guarantee you a refund. Select country and language. They have no intention of returning your money. Chances are that you’re going to be ignored or get the same roboreplies, but having a proof of contact is important for future claims. Information about the coronavirus-tested one-way flights. I told them my rights, but they didn’t listen to me, and issued a voucher without my consent. And you can only hope that they do not change policies again... Due to the COVID-19 pandemic, the borders of many countries remain closed, which have impeded air travel significantly. Dear KLM, do your job and refund everyone whose flight you decided to cancel. We all have enough things to deal with at the moment home working/home schooling and caring for relatives, without having companies making life even more difficult. KLM owes me CAN$1255. I fear that many people will not forget this and the reputation damage will be enormous. All deals. If you ever plan to buy a ticket from KLM in the future, you can only hope that you will not become of us who are working hard to get our money back. I was shocked because this was a company I had trusted. Dear Air France, if I have had my money back from the beginning, I would have used it on your company at first. Concerned customers will be offered the choice of a voucher or a cash refund. Partners. Therefore the refund needs to be applied via BSP and it will take 3-4 months for them to activate the amount to us. They are compensating for their losses by witholding their customer’s refunds while also receiving government bail outs. KLM owes me £1906. Once we processed it, we’ll inform you again via e-mail. Twitter users were quick to question why KLM would make light of airplane fatalities and to ask for the tweet to be deleted. Refunds . : Please contact us via Customer Care and supply us with a Power of Attorney and a copy of a valid picture id of the passenger for whom compensation is requested. Find up-to-date answers to the most asked questions about the impact of the coronavirus on our services and travel routes. I don’t get a share of your profits, so why should I cover your losses? To make it worse, our minister says in parliamentary questions that “we can always go to court” and she tries to kill European regulations through a back door. I have cancer so I don’t have time to wait a year, I need this money for my daughter. Book your KLM flight now and change your booking at no extra cost. We will not respond to this email anymore unless you would like to make use of the voucher. Dear KLM, do the right thing and stick to the laws, rather than lining your own pockets and those who can afford to throw money away. Let’s plan for the future, not only for today! Corporate. KLM begins to understand that the PR department cannot solve the problem of an impending crisis of confidence — breaking the law will not be overlooked by the public anymore. Air Canada and Southwest, among others, have processed refunds and changes via Twitter. On May 14, 2020, KLM announced a change in their return policy — If a flight was canceled by the airline on or after May 14, 2020, customers can opt to request a cash refund or a voucher. Do they get payed in vouchers, or is that only your customers’ privilege? Due to the virus, my husband and son are not working. KLM’s Refunds Processing System. Claim Agencies etc. I don’t want to fly with KLM again, because you proved yourselves to be hypocrites and liars. Apart from that the airline still have to take you to your destination or give you a full refund. The solution is simple. KLM Royal Dutch Airlines. It’s not lawful, and KLM are unreachable. KLM customers have gone through nine circles of hell and are unlikely to ever buy a ticket from them again. KLM owes me €1000. I feel betrayed and helpless, it’s very hard to get a personalized answer to my questions. Welcome to Refunds Processing System Please start by selecting your language. Spread your story on social media (KLM is not only on. Up to €600 per passenger. Their customers are flooding Facebook and Twitter to complain they can’t get their money back for canceled trips. KLM is lying when they say you can only get a voucher and not a refund. The KLM tickets were applied for refund on 10 April 2020 via BSP.” “In order to make travel easier for customers in this challenging time, Air France and KLM loyalty program FlyingBlue is waiving the refund fees for travel until 31 March 2021 on all reward tickets.” Also note that if you have recently paid a cancellation fee to Flying Blue, you can contact them for a refund. KLM owes me £2000. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. I’m thinking about this all the time, I wrote everywhere, spent hours and hours on this. Go to this KLM’s webpage; Choose your language; Select your country or region; Choose the type of request— Ticket Refund, Extra Option Refund, or Travel Voucher Refund; Select the correct Product Type if necessary; Choose the Refund Reason from the drop-down menu* Click on Continue; Tap on Confirm; Fill in your Contact Details And most importantly what are you doing with the money you kept, when you didn’t fulfil any service? However, in view of the magnitude of this crisis and the number of cancellations, it may take longer to process these transactions. I doubt I’m the only one who purchased a flight while I still had a job. I’m upset, this is a lot of money to me. If you’re the silent lurker type, please support others via likes and other reactions (the latter marks the content as more relevant for the algorhythm). KLM owes me €1462. Therefore the refund needs to be applied via BSP and it will take 3-4 months for them to activate the amount to us. The money for the flight took over a year to save up, so that myself and my partner could visit a family member in Africa. If I can live and behave according to regulations in this “exceptional situation”, airlines and decision makers have to be able to do that too. If we’d just been asked, we would have considered taking the vouchers out of national pride. I can’t use a voucher, because the cost has gone up, so it doesn’t get me to my destination anymore. Together, we are an ocean”. Dear KLM, why are you ignoring the law and not respecting your customers? Use #klmrefund if you like to make it trending. Dear KLM, your attitude and your total disregard for your customers’ circumstances at this difficult time is the very hard to accept. Other vouchers (TDC, TCV and the non-refundable EMD) you can use as credit for your next flight booking and/or to buy extra options. We do understand that this is a difficult situation for everyone but as my previous colleagues already mentioned before we do not give any refunds at the moment. The KLM tickets were applied for refund on 10 April 2020 via BSP.” We are all going through a lot at the moment, and a voucher does not help me pay bills or do essential repairs on my home. Air France/KLM has a strong presence on both Twitter and Facebook Messenger. This left me with frustration and headaches. It has worked out for some of us, didn’t for others, but it’s worth a shot, and since it can take a long time in some cases, it’s better to try your luck early on. People and organizations worth contacting (the list is not complete, suggestions are welcome): We are regular people, we don’t have the resources a huge corporation like KLM has, but we all have a voice — so let’s use it. KLM deliberately sold me tickets to already cancelled flights, taking advantage of my desperation to get home. KLM is adjusting its refund policy for the coronavirus crisis so that passengers whose flights are cancelled due to the pandemic can choose between a voucher or a cash refund. If you haven’t heard anything from us after 90 days, please contact our KLM Customer Contact Centre. KLM has canceled many flights. It was hard getting answers. Newsroom. A voucher is of no use to me since the reason behind my initial travel has now passed and not required. Banks are for loans, not your customers. KLM Refuses ticket refund has 3,823 members. Most flights had been previously canceled, but now Europe is gradually opening its borders and mass cancellations of flights are no longer happening. You can submit a refund request for a ticket if you bought it at least 2 days and up to 12 months ago and if it isn’t a Flying Blue Reward ticket. The hardest thing is dealing with the stress and inconvenience of contacting KLM whilst working flat out for the NHS (testing for Covid). Dear KLM, you are currently preying on the most vulnerable: the sick, stranded, and desperate. This big company just stomped all over me and the rights the EU has granted me with no consequences. It’s not at all nice to feel humiliated trying to convince them to respect the law. I’ll never trust governments and justice again. Speaking in the Dutch parliament at the start of May, van Nieuwenhuizen told MPs that KLM was up against some €3 billion in refunds to travellers, underscoring the need for customers to accept the vouchers over their legal right for reimbursement.. I feel angry and frustrated, because I can’t get KLM to respond. You also have access to updated information from KLM on Facebook, Messenger , through our Twitter account, on KLM.com or via your travel agent. Below you will find quotes from real letters from KLM. However, we’re trying to complete your request within 60 days. This site was created by and for deceived customers to share their personal stories, assist with receiving a refund and to attract media attention in the matter of KLM refusing refunds. Dear KLM, airlines could not exist without their customers. But I also didn’t buy my ticket in anticipation of a pandemic and not getting a refund. Dear KLM, you should know that what you’re trying to force is illegal and stop immediately! I have the right of get ALL my money back, and I need it to live in my current situation. The airline is also lying when they promise a refund in 60 days. Financially and healthwise! A voucher is not enough because I don’t know if I will be able to fly within one year. KLM is adjusting its refund policy for the coronavirus crisis so that passengers whose flights are cancelled due to the pandemic can choose between a voucher or a cash refund. Frustrated and out of options, people have turned to making complaints on KLM websites and social media outlets only to find those complaints have been removed. However, we’re trying to complete your request within 60 days. 09/**/2020 - Orbitz called KLM on behalf of me and I got an email from Air France Sales & Service Center saying I will have to contact orbitz regarding my refund. Depending on if your flight was cancelled, you can request a travel voucher or a cash refund. Dear KLM, why are you allowed to act against laws and regulations? KLM owes me €1500. Because they have high paychecks and profits and help from states, and we don’t. When I reminded them that they’d already promised to give me a full refund, and not a voucher, they simply told me I could sue them if I wanted to. Thus far, however, intercontinental flights continue to operate today. This break was for my husband’s birthday in March. The biggest part of those who were affected have already receive their vouchers instead of money without giving their consent, which violates the law Regulation (EC) No 261/2004. Without it now, that money could be food or another month of rent for me. Only vouchers will be offered with the full value of your ticket. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. It’s pretty hard to reach KLM nowadays. KLM owes me almost £1000. These are some steps that you can take in order to start the refund process. KLM owes me £1900. Saved searches. KLM claims that the regulations were not written in anticipation of a pandemic, and therefore shouldn’t apply now. And in this case your KLM refund must be paid in cash, not in coupons or vouchers. Nothing they say seems to ever pan out, and yet they hide the real state of affairs behind posts of beautiful locations on social network. As of now, many customers are being served by KLM’s contact center, so you might change your flight or ask for a refund … Because of an extensive COVID-19 testing programme, you won’t have to go into quarantine upon arrival in Amsterdam if you test negative. The Dutch minister with air travel in her portfolio has given KLM de facto permission to not give refunds as long as the vouchers are valid for 1 yr and at expiry unused value will then be refunded. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. KLM owes me HUF 78900. The status of your refund request. The status of your refund request. Dear KLM, I wonder why we as customers are getting ignored? Dear KLM, please do the honourable thing, and refund your customers as EU law states. Money is not even the main problem. It is time to respect their rights and do the MINIMUM for them in this “exceptional situation” that you use as an excuse in your messages. Remove; In this conversation KLM made my stomach turn. I felt cheated, left alone. Select country and language. Why don’t you try hard to get help from the state to pay back customers ticket? Now we don’t require to travel as it’s long passed, so a voucher is of no use to us. I thought KLM was a respectable company. Dear KLM, I used to fly with KLM for business as well as pleasure, but I will take my money elsewhere in the future. KLM owes me £7000. Dear KLM, be honest with your customers. T Contact KLM 24/7 via Twitter > ☎ See contact ... Request a refund > Claim Agencies information. Dear KLM, your behaviour has been illegal and is incredibly inconsiderate to people who are already dealing with so much upset. Enter your e-mail address or Flying Blue number > Enter your booking code > Live arrival and departure times View flight status > We would like to show you a description here but the site won’t allow us. If a refund is not already proposed to you in the “My Bookings” section of the website, please complete the refund claim form below. Because if this would have happened to us, they wouldn’t give a damn about our problems. KLM has updated its voucher policy, and will now offer a choice of either of a voucher or cash refund for future flights cancelled as a result of the coronavirus crisis. A German passenger rights company, Flightright, is suing a raft of European airlines including Ryanair, Lufthansa and Swiss over billions of dollars in unpaid refunds … KLM website offers single and return tickets ... but the cheapest option can prove the most costly. Continuously updated. I feel hopeless because they are leaving innocent people behind with their government’s support. By law KLM should give a refund but are just refusing. Through March 31, the value of tickets for flights that may be canceled and for which the airline could be liable for vouchers or refunds reached around 2 … Some vouchers which you received due to cancellation, delay, denied boarding or downgrading, are refundable (‘refundable EMD’) and can be exchanged for cash. A voucher is not good for me, because my trip was time dependant, and next year’s prices will be so much higher. KLM owes me £250. I feel tricked and deceived, like I was the victim of a con artist. Go to this KLM’s webpage; Choose your language; Select your country or region; Choose the type of request— Ticket Refund, Extra Option Refund, or Travel Voucher Refund; Select the correct Product Type if necessary; Choose the Refund Reason from the drop-down menu* Click on Continue; Tap on Confirm; Fill in your Contact Details I feel devastated. KLM has updated its voucher policy, and will now offer a choice of either of a voucher or cash refund for future flights cancelled as a result of the coronavirus crisis. Don’t forget: “Individually, we are one drop. am angry. Currently selected country: France, Currently selected language: English KLM’s Refunds Processing System. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. I just want you to refund what is owed, so that I can give it back to the families. So you will just need to wait until we receive the refund from the airlines.” After I asked “three to four months from when?”, Alice replied on 1 July: “It will be 3-4 months from the date of Submission. … I can’t get a response from KLM, I feel let down. People do remember who treats them well, and this behaviour is shocking. KLM owes me £570+. Following our intervention KLM has agreed to refund … If you payed with a debit or credit card, you can request a chargeback from your card provider or bank. This takes the longest. Join the group on Facebook so we can help each other and stay informed. You are using innocent people’s money to pay your bills. Then you may as well be entitled to flight cancellation compensation. But KLM is consistently lying and cheating, giving false information to consumers. Who you talked to, employee numbers, dates, what information they gave you, etc. The refund would have been our lifeline. The airline still hopes that customers will opt for vouchers, and to encourage this the airline plans to add "extra value" to the vouchers, KLM announced on Thursday. KLM has confirmed that they will not be issuing refunds for travelers who have booked flight tickets with a departure date prior to May 31, the airline told NL Times. In addition to the official private channels (FB Messenger, WhatsApp, and the phone), you can also email them at klm.web-response@klm.com or delegate@klm.com. Document everything. If anything, you will receive a voucher after those 60 days. You are not required to agree to receive a voucher or else suffer a complete loss of funds. Big firms like you don’t care about people. KLM owes me €225. This is management decision, and nothing else can be done, no refund can be granted from higher channels either. Deals Deals. Select country and language. Dear KLM, I am not a bank. How could a company treat its customers with such disregard? Dear KLM, the definition of integrity: “the quality of being honest and having strong moral principles; moral uprightness”. Vouchers won’t pay my bills, my family’s financial situation has changed as a result of the crisis. Currently selected country: United States, Currently selected language: English, Contingency plan for lengthy tarmac delays, Your KLM flight was cancelled and you did not take an alternative flight, You’ve been confronted with a change in the Schedule Indicators (article 11 General conditions of carriage) and you decided against transportation, If the conditions of your ticket allow for a refund or, You cancelled your trip because your European flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day, You cancelled your intercontinental KLM flight because it was delayed more than 3 hours, Your KLM flight was cancelled or delayed for more than 3 hours, Your flight was not cancelled or delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike. Why can other airlines treat customers with respect but not KLM? Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. How much could you be entitled to? Instead of refunding customers for these canceled flights, which is their policy, KLM has only offered vouchers for future flights. Making ends meet is really hard under this stress. I’m worried that flight prices will escalate or the company goes bump. Dear KLM, if the situation was reversed and I couldn’t take my flight, you wouldn’t blink twice to keep the fare of my non refundable ticket (nor would I expect you to). So you will just need to wait until we receive the refund from the airlines.” After I asked “three to four months from when?”, Alice replied on 1 July: “It will be 3-4 months from the date of Submission. With so many people out of work and low on funds, receiving a refund is imperative. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Since the start of the health crisis, Air France-KLM has been offering vouchers valid for a year. I am not a bank to give interest free loans for any length of time — it is not my business. I have worked extra NHS shifts to pay for a flight, not to give KLM an interest free loan. Careers. Daniel Klein. KLM owes me €3500. We would like to show you a description here but the site won’t allow us. But, because of that, I will prefer companies with honesty and customer care. This group was created to work together to enforce our right to a refund for a canceled flight. This was the last time we could have spent out there with them. Dear KLM, why are you blatantly ignoring the law and not respecting your customers? KLM will reportedly suspend all intercontinental service as a result strict new testing requirements from the Dutch government. Find up-to-date answers to the most asked questions about the impact of the coronavirus on our services and travel routes. Together with Delta Air Lines, we are launching coronavirus-tested one-way flights departing from Atlanta. However, we’re trying to complete your request within 60 days. In case you want to cancel or change your flight with them, here is a Step by Step Guide on How to Change Flights or Get Refunds on KLM. The airline is not the victim of this pandemic, yet they’re the ones being bailed out. Customers then have the choice of buying a new ticket with the voucher or requesting a refund. They are trying to profit from a horrible crisis, and disguise it as martyrdom — what an absolute disgrace. 2.3 If it's KLM fault. Currently selected country: France, Currently selected language: English Their loyalty cannot be returned even with a refund. Dear Air France–KLM, I had trust in you, I couldn’t believe you would not respect the law. I lost my job, I’d need my money now. Now they want to take away our rights retroactively. KLM owes me £920. About KLM About KLM. We can contact you via e-mail, text message and telephone – simply enter your contact details in your KLM account, your Flying Blue space, or via My Trip. The minister has also instructed the national organization responsible for enforcing the right to refund to not enforce at the moment. Affiliate. KLM owes me more than £3350. I am devastated that I have taken parents hard earned money and now I can’t get it back. I don’t want a voucher, because I am not a bank, and because my money won’t have the same value in a year. KLM owes me €2300. Receiving a refund are not required to agree to receive a voucher is of no to! And therefore shouldn ’ t get their money back, and desperate if,..., it ’ s pretty hard to get a response from KLM on media. Selected language: English Search query Search Twitter so a voucher is of no use us! 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