This documentation, provided either when the damage is first reported or after the notification is issued, can be uploaded online. Once the report is received, UPS will perform a package search. to file your claim. The seller asked me to contact UPS to file a claim, which I did and am waiting on UPS to schedule an inspection. Claims for Loss or Damage. Making a claim with UPS is a good deal easier than making a claim with the post office. I purchased an expensive new item on eBay but when it arrived, the box had a significant dent on the side, and the item was damaged. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Be sure you make your report to UPS within 48 hours of delivery. Lost package claims can be filed if the item hasn’t arrived at the destination 24 hours after the expected time. If the claim is authorized UPS will review the documents and ensure that the customer agreement was met. If the result of the inspection determines the carrier is at fault, you'll receive notification with next steps to file for payment. I file a "not as described" claim for the item, saying item damaged in shipping. The UPS Guaranteed Service Refund (GSR) is a clause that is part of the shipping contract and stipulates that UPS will refund 100% of shipping charges if parcel delivery is delayed by even 60 seconds except in exceptional circumstances (natural disasters, weather delays, etc).. UPS guarantees service refunds for selected services such as UPS Ground, UPS Worldwide Express, UPS Next Day … So I just shipped a guitar the other day and the buyer has notified me that the guitar was damaged in shipping. It takes twice as long to arrive as using just regualr USPS, Fed Ex or UPS. It's a handmade item that they make. a. After they file and accept your damage claim, you get a check within five days. Print your form after filling it out so you can keep all claim reference information in one place. Almost any eBay seller can tell you quite a story. Myself, I have lost some expensive things that UPS crushed. Should I file a claim with ebay or UPS? So, I receive the item with some broken parts, then starte the claim process claiming my money for repair. Appreciated any help, thanks. After over a month of emails and calling them. Help for sellers and buyers! Mostly use USPS now for all of the Ebay stuff we ship. Used to be a fine-art printer. At least, once your damage claim is filed and accepted, you get a check within five days. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Enter the number of items and cost per item c. *Remember that all UPS packages have a $99 declared value assigned, even if you don’t purchase insurance you can make a claim up to $99 (FIND THIS IN SERVICE GUIDE) d. Be sure to choose “Replace items” or “Repair Items” depending on your situation. If they do, when damages occur, they can easily file a claim. Marsha Collier is a recognized expert on ecommerce, online customer service, social selling, social media marketing, and eBay. The seller asked me to contact UPS to file a claim, which I did and am waiting on UPS to schedule an inspection. On the online claim form, you’ll be asked to input all information about the package and the damage. He has also sent me pictures of the damaged box. UPS Authorizes the Claim. Hi all, I shipped this item using ebay's shutl & UPS service with "enhanced protection" which is supposed to cover up to £600, which is what the item was sold for. they said they want proof of … Package searches can take up to 10 business days. Do I contact ebay? Instead of the 48-hours-after-delivery deadline, you have 15 business days to make your claim. Your claim may be completely approved or approved in part. My Smartpost packages are thrown over my patio gate (I've been home and watched it firsthand). I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. Approved Claims. FedEx gives you a little more leeway as to time when you file a claim for your lost eBay merchandise than other carriers. The seller has offered to repair the item and ship it back to me. Once the documentation is verified, a refund will be issued. I sent off an ebay package to a buyer. FedEx processes all Concealed Loss and Damage claims within five to seven days after receiving all the paperwork and information. I purchased an expensive new item on eBay but when it arrived, the box had a significant dent on the side, and the item was damaged. After they file and accept your damage claim, you get a check within five days. UPS will not talk to me since it is Amazons shipping account. Whoa! They probably have experience. This is nuts. Buyer sent me pictures of the damage and a message, but did not file any claim. Resolving buying problems. either via Chat or Email. Nope, not an electronic device. New comments cannot be posted and votes cannot be cast. I sold a backwards compatible ps3, packaged it safely and it arrived with a damaged box and a piece broken off and it no longer works. If eBay's managed process uses their own shipper account (which is likely as they will drive a significant discount with volume), then eBay will need to initiate any damaged article claims with UPS and if they receive payment from UPS's insurance carrier, then eBay will need to handle the shipping insurance … Enter all the pertinent information. Did you find the help you needed? jkinzel Almost any eBay seller can tell you quite a story. UPS seems to be familiar with its own handiwork because you get to select your particular type of damage from a menu. Making a claim with UPS is a good deal easier than making a claim with the post office. Claims for damaged items are usually processed more quickly than lost mail claims. My question is, does having the package returned to the seller as part of the UPS damage claim affect my ability to get a full refund under eBay's Money Back Guarantee? /r/Ebay Open a INAD claim and the seller will have to pay return shipping and refund your purchase price. What to do when a buyer doesn't pay. He uses a non-residential address. They forward to some internal shipping dept that says they cannot help. Advice needed for UPS damage claim. The seller must fill out the form to state the item’s value and attach supporting documentation. UPS won't touch the claim as the purchase was made by eBay/Shutl. He has sent me several pictures of the cracks in the top and bottom. Making a claim with UPS is a good deal easier than making a claim with the post office. The model was shipped via UPS and arrived yesterday broken into 65 pieces. Post by dragon53 » Tue Feb 10, 2015 2:58 pm I bought a preassembled model on ebay for $52 from a seller in England. Save the damaged item and all the packaging that it came in. I am on the fence about this because the item may not be repaired in the manner I want and that would mean in the end I purchased a repaired item and not a new one. I must admit that making a claim with UPS is a good deal easier than making a claim with the Post Office. ... You make a claim using an email address that does not belong to affected eBay account or you have not made the claim through the eBat delivery online claim form. If this is an electronic, just let the seller fix it. Thread starter jjislas; Start date Oct 13, 2008; J. jjislas. For damaged packages, UPS recently streamlined the process, although the buyer must make the claim. The unofficial eBay subreddit. I was thinking it would go something like this: UPS has taken the package for damage inspection, and is sending the package back to the seller. What to do when you don't receive your item or it's not as described. I asked for advice on the r/ups thread, and it looks like UPS will come pick up the package, inspect it at their location, and send it back to the shipper. Resolving selling problems. UPS will only discuss and handle claims initiated by the owner of the shipping account. You can (if you really want to) call 1-800-PICK-UPS (cute, eh?) Luckily the artist's insurance company handled that one. After you’ve filled out and submitted the form, just sit on your haunches and wait for the UPS claims department to contact you. Is it going to be as difficult as eBay make everything else? Seller Says eBay Ignores FedEx SmartPost Damage Cl: by: val2525 : Fri Feb 26 10:52:50 2016: I can't help as a seller, but as a buyer, I LOATHE FedEx Smartpost. Whoa! Either party notify ups of a damage claim, but the buyer's cooperation is required for it because they will usually want to pick up and inspect the package and contents. After the buyer makes the claim, UPS sends a Damage/Loss Notification Letter form to the seller. The guitar by the way is a Taylor 714 CE. I’d like to ask your advice about a recent eBay purchase. Report a problem with a buyer. I am on the fence about this because the item may not be repaired in the manner I want and that would mean in the end I purchased a repaired item and not a new one. If the claim is issued, a Damage/Loss Notification claim ... claim checks are mailed to the shipper's billing address on file three to five... How to File an Insurance Claim with the U.S. I don't need a return label and not sure if UPS will give a new tracking number as part of the damage claim return. UPS put a forklift through a wooden crate holding a $100k painting on its way back to Japan. For damaged […] Up to £60 for UPS, DPD and DHL service. UPS will expect the claimant to have checked possible alternate drop-off locations or with neighboring addresses before considering a package to be lost. UPS may send an inspector out to look at the package before they approve a claim. After your claim is approved, you should receive payment for the claim amount in 7-10 business days. If I choose to not take up the repair offer and ask for a full refund under eBay's Money Back Guarantee, how does the UPS damage claim affect this? Wait 24 hours AFTER the delivery window. Email the completed Damage Claim Form to ebayclaiminformation@ups.com with the subject line "Customized eBay Claims Support". I inform the seller that I am not comfortable with a repair and would like a full refund instead under eBay's Money Back Guarantee. Give them a chance. At the pics fro eBay there was no doubt it was MOC, factory seal, after paying $300USD in custom fees, I got it and whats my surprise? It's probably an Apple device and they probably do what I do - Buy, Sell, and REPAIR! Upon claiming damages, UPS will inspect the damages and make their own report. Almost any eBay seller can tell you quite a story. The buyer has only 22 feedback. Having an eBay item that you sold get damaged by the USPS doesn't happen very often. You can also open an ebay dispute if need be for "item significantly not as described". UPS Damage Claim. As a sender, it’s essential you supply UPS with documentation that supports the actual repair or replacement cost of the merchandise, up to the declared value, as requested in the claim notification. UPS claims is convoluted…took over a month and a half to get it settled… somehow the damage department and the invoice department can’t see each others images on the claim, so you have to send proof of value twice, on two different places on the form, and print out something, sign it … I paid extra for $500 declared value as well. If UPS is unable to prove delivery, the claim is paid. Press question mark to learn the rest of the keyboard shortcuts. ... To start a claim for loss or damage click here: Damage or Loss claim form . ebay or UPS damage claim? Amazon seller support is clueless on this. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. The better idea is to try the online reporting feature and clicking the File a Claim link. What is the eBay Money Back Guarantee? If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the … Customers who ship packages need to pack their boxes properly. Once you submit your claim, a damage inspection will be conducted by UPS. This trumps the eBay listing saying "no returns". Less issues with FedEx. For damaged packages, UPS recently streamlined … But here's where I am not sure of the complication ... UPS is already taking the item back as part of the damage claim. Your requests and cases. The stories of filing claims with UPS are legendary. Ups? We are available Monday to Friday from 08:00 to … Canceling a transaction. This was the seller's responsibility, not yours. Before processing lost mail claims, USPS will first perform a Missing Mail Search. Hopefully your seller will be cooperative once the claim is put in. After they file and accept your damage claim, you get a check within five days. I immediately used eBay’s messaging system to let the seller know along with photos of the box and item. How does one file a damage claim with buy shipping. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. Top. 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