People with excellent customer service skills, a warm disposition, and good problem-solving abilities will thrive as a hotel reservation agent. Clear understanding of the hotels business strategies then set goals and to determine action plans … This sector is projected to grow 3 percent through 2026. As with most information clerks, hotel reservations specialists do not need a specific education for entry-level jobs. Training usually includes an introduction to the hotel’s booking system and how to use equipment like phones, computers, and other technology. Apply to Front Desk Agent, Night Auditor, Customer Service Representative and more! 55 Hotel Reservations Work At Home jobs available on Indeed.com. 18. 8,014 Hotel Reservation jobs available on Indeed.com. Hotel Reservations Job Description. Hotels, airlines, car rental facilities, resorts and travel agencies all employ Reservation Agents. JOB DESCRIPTION DEPARTMENT: Reservations POSITION: Supervisor 3 17. 20. He published his first book in 1996 and is a frequent contributor to many online publications, specializing in consumer, business and technical topics. The Bureau of Labor Statistics (BLS) lists the national median annual salary for reservation agents as $35,230, with a median hourly wage of $16.94. Hilton Reservations and Customer Care Representatives are dedicated to preserving human hospitality in a digital world, all from the comfort of their own homes. Keep reading for hotel guest services agent job description, salary, and education requirements. They might also use records to follow up with previous customers to encourage them to book another stay at the hotel. These travel professionals may work full-time or part-time, and for large chains with international locations, during evening, weekend and holiday shifts. The hotel receptionist job is often referred to as a front desk agent. What Is Starting Pay as a Hotel Room Attendant? The following skills are essential to getting the job done: The majority of hotels ask their reservation agents to have at least a high school diploma or GED. Hotel reservation agents are usually encouraged (or required) to upsell and promote relevant travel packages and touring opportunities to customers. Reservation agents work in the travel, tourism, and hospitality industry in a variety of settings, including hotels, restaurants, flights, and other activities requiring reservations. Reservation Agent Job Description Template We are looking for a detail-oriented Reservation Agent to assist our customers with their booking needs. Reservation agents are expected to have knowledge about the area a hotel is located in and be prepared to offer advice when necessary. JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. They may post charges, such as for items purchased from the room bar, and compute final bills. Monitor and ensure that Reservations staff perform their job functions to the hotel's standards. Previous experience is usually not required, but many hotels will offer training to agents who are hired. Reservation sales agents assist customers with booking hotel rooms, car rentals, flights, and a host of other services typically in the hospitality, entertainment, or transportation industries. All rights reserved. Hotel reservation agents in the 10th percentile earn close to $21,500 a year (or $10.31 an hour), while the highest paid make about $59,000 a year ($28.49 hourly). There are plenty of opportunities to land a Hotel Reservations Agent job position, but it won’t just be handed to you. Annual wages ranged from below $16,420 to above $29,860, which equaled an hourly range of $7.89 to $14.36. A reservations sales associate position in a hotel or resort is responsible for ensuring a positive and memorable experience for guests. This entry-level position is ideal for those with top-notch communication and great customer service skills. Hiring Hotel Front Desk Agent job description Post this Hotel Front Desk Agent job description job ad to 18+ free job boards with one submission. We searched the web for the best industry resources to help you continue exploring a career as a hotel reservation agent. As a front desk agent, you may be required to help in other areas of the hotel, such as housekeeping, during busy seasons or if staff is short-handed. No academic training is required for this job and most Hotel Reservation Agents hold a high school diploma or the equivalent. Customers often turn to the hotel reservation agent who confirmed their booking if they have any questions about parking, directions to the hotel, or restaurants and attractions in the surrounding area. Hotel Front Office Training Manual with 231 SOP – Written by Hotelier Tanji, this book is a resource of hotel reservation and management training tutorials, lectures, and other information. Hotel reservations clerks earned a mean $21,760 per year, or $10.46 per hour, as of May 2011, according to the Bureau of Labor Statistics. Career Advice on Becoming a Reservations Manager – Gain valuable insight on how to become a hotel reservations manager from an industry insider. She is also responsible for upholding the company’s reputation with investors and other external parties as well as for maintaining a teamwork environment within the company. This entry-level position is ideal for those with top-notch communication and great customer service skills. They are often the first person a customer will contact to sort out any issues with a reservation. Hotel Reservation Agent Job Description. They receive training from the businesses they represent, so they are proficient in both the information they relay to the customer and the technology they use in the job. These … Another important responsibility for a hotel reservation agent is providing customer service support if there is a problem with payment confirmation or issues navigating a hotel website to book a stay. BE SUPPORTED AT EVERY STEP Lead@Hilton is our holistic Leadership Development framework that focuses on developing Team Members at every step of their career – from entry level to senior leadership. Hotel reservation agents are responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. You will be responsible for large amounts of money, authorizing guest refunds, and taking care of any guest complaints or room issues. Demand will come from the new hotels that are being constructed, and the vacationers and executives who will begin traveling again as the economy recovers. Locsin holds a Bachelor of Arts in scientific and technical communications from the University of Washington. Start a free Workable trial and post your ad on the most popular job boards today. Agents work with customers to plan out the duration of their stay and then send booking confirmation to guests after processing payments. An executive chef is a managerial role that involves a lot of work behind the scenes … Reservation agents who work for individual travel vendors or third-party portals provide booking services over the phone, via chat or even by email. Depending on the hotel, benefits like health insurance and paid time off may be available to employees who work a certain number of hours. As the first point of contact for our hotel brands, you’ll be the caring voice that creates a warm, lasting impression with every Hilton guest when they call. Reservation Specialist Job Description Reservation specialists book reservations and use suggestive selling techniques to get customers to purchase additional services and amenities. They may support customers in person, on the phone, online or a … A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. Manage your reservation workers to keep hotel guests booked and happy. However, ONET OnLine reports that over two-thirds have high school diplomas or equivalents, while almost a quarter have no such credential. 556 Luxury Hotel Reservation Agent jobs available on Indeed.com. Reservation Sales Agent Job Description. Many hotels have a variety of package deal options that combine a room with additional opportunities to rent a car, buy travel insurance, or attend a local event at a reduced cost. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. This job will keep you on your toes. According to the BLS Occupational Outlook Handbook, there are over 1,500,000 hotel reservation agents employed in the United States. Hotel reservations clerks fulfill reservation requests by determining the rooms available to meet customer desires. This hotel front desk job description sample can help you create a posting that will attract the most dependable candidates. A reservations manager has good communication skills to deal with fellow workers and the general public. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. If you’re a people person who loves working with clients, and if you’ve always had an interest in the hospitality industry, a career as a Reservations Manager may be right for you. Apply to Guest Service Agent, Reservation Agent, Reservation Specialist and more! We are seeking a friendly, organized hotel receptionist to join our growing team. For more information on what it takes to be a Hotel Reservation Agent, check out our complete Hotel Reservation Agent Job Description. Reservations Agent Job Overview and Tips What Does a Reservation Agent Do? Hotel Receptionist Job Summary. They also accept payments and check guests out. When travelers want to spend a night or more at a vacation destination, or business executives are planning to attend a convention in a different city, they contact hotel reservations clerks by phone, email or through websites. Crafting a Hotel Reservations Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Access and ensure that Reservation Agents properly access all functions of Reservations system. Apply to Reservation Agent, Front Desk Agent, Receptionist and more! Here are more ways to learn if becoming one is right for you: American Society of Travel Agents – This organization is the top global advocate for those affiliated with the travel industry. If they encounter customer problems that they cannot solve, they refer guests to managers for resolution. Reservation Agent Job Description. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. Hilton is committed to lifelong-learning and providing Team Members with resources to help them reach their full potential and meet their career dreams. Supervising General Job Performance of reservation staff implementing of policies and procedures under guidance of Front Office Manager, training, responsible and perform any other duties might requested by Front Office Manager or Room Division Manager. However, the highest paying jobs were with civic and social organizations at a mean $28,480 yearly, or $13.69 hourly, and facilities support services, averaging $27,500 yearly, or $13.22 hourly. This is near the average of 14 percent projected for all jobs in all industries, but greater than the predicted seven percent for all information clerks, and more than the 10 percent forecast for all office and administrative support occupations. Job Description for Reservation Agent. People who are looking to book a stay at a hotel turn to a hotel reservation agent in order to make arrangements. A hotel reservation agent’s responsibilities will range depending on the size and location of a hotel, but a few core tasks are almost always associated with the job. Reservationists, or reservation agents, work for hotels, resorts, airlines, train and bus companies and booking services that handle all types of reservations. Apply to Hotel Manager, Boutique Manager, Reservation Specialist and more! She will work with many areas of the hotel business and learn how their practices affect one another. Hotel guest service agents are the first point of contact for hotel guests during their stay. 225 Marriott Reservation Center jobs available on Indeed.com. Important qualities for the job include communication skills to convey information to customers and supervisors, computer skills for using reservations software, organizational skills for managing several reservations throughout the workday, and people skills for interacting with others. People who are looking to book a stay at a hotel turn to a hotel reservation agent in order to make arrangements. Based on listings we analyzed, these duties are typically assigned to reservation agents: The main responsibility of a hotel reservation agent is to help customers with planning and booking reservations for a hotel. In most large hotels, your role as reservations manager is closer to that of the rooms division manager. Hotel reservation agents must hold themselves to the highest standards of professionalism as they work through customer issues. Room Service Captain / In Room dining Captain Job Description Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. Hiring Hotel Manager job description Post this Hotel Manager job description job ad to 18+ free job boards with one submission. The front desk staff will take reservations by phone, cancel reservations, check in guests, check guests out, and keep the front desk area and lobby clean and presentable. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? 4,259 Hotel Reservation Manager jobs available on Indeed.com. The ability to be patient and work through problems with a wide range of people is an attribute that often proves useful while on the job. About 93 percent of the 224,430 positions were in traveler accommodations, with averages at an annual $21,690, or $10.43 hourly. Create the perfect job-worthy cover letter effortlessly in just a few clicks! Aurelio Locsin has been writing professionally since 1982. The BLS expects jobs for hotel reservations clerks to increase by 11 percent through 2020. Hotel reservations clerks learn their skills on the job, usually from more experienced employees, supervisors, or in larger chains, through formal classes. Hotel Front Office: A Training Manual – Author Sudhir Andrews wrote this manual for anyone looking to understand the important essentials needed to succeed in the hospitality industry. Find out what is the best resume for you in our Ultimate Resume Format Guide. 19. They verify customer information and payment options, assign rooms and respond to customers with confirmation emails or letters. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. In this position, you will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions. Those working at front desks, as opposed to at call centers, also greet and register guests face-to-face, explain policies and hotel features, issue room keys and deal with customer service issues. © 2020 Job Hero Limited. Their job is to assist customers with the planning and booking aspect of their vacation or stay. Shifts usually vary to account for different time zones for customers and may include holidays and weekends. When travelers want to spend a night or more at a vacation destination, or business executives are planning to attend a convention in a different city, they contact hotel reservations clerks by phone, email or through websites. What does a Reservations Manager do? Hotel reservation agents usually work a full-time or part-time schedule, which makes this job a good one for students or people just looking for extra money. Other aspects of the job can include meeting and greeting clients, liaising with the hotel concierge, answering emails and telephone enquiries, and working with the rest of the reservationist team to build customer relations and field complaints. The Average Wage for a Hotel Receptionist. Manages and coordinates activities of reservation team members providing reservations and customer services skills. Start a free Workable trial and post your ad on the most popular job … Job Description Although many people book travel via travel vendor websites, many others prefer to work with a human agent when making plans to stay in a hotel or to sail on a cruise. It tends to be operational rather than strategic, although that depends on the setup. Executive Chef. In this position, you communicate with clients to … POSITION TITLE: Reservation Supervisor. Apply to Front Desk Agent, Night Auditor, Attendant and more! The role of a reservation manager is fast-paced and varied. Respond to incoming calls. U.S. Bureau of Labor Statistics: Work Environment for Information Clerks, ONET OnLine: Summary Report for Hotel, Motel and Resort Desk Clerks, U.S. Bureau of Labor Statistics: How to Become an Information Clerk, U.S. Bureau of Labor Statistics: Occupational Employment and Wages, May 2011, Hotel, Motel, and Resort Desk Clerks, U.S. Bureau of Labor Statistics: Job Outlook for Information Clerks. Many offer job training that spans across a couple of weeks or months, depending on the type of hotel. REPORTS TO: Front Desk Manager / Reservation Manger POSITION SUMMARY: He or She primarily supervises the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. 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